Refund policy

📄 Refund & Return Policy – Glowiq (en inglés para Shopify)

> We want you to love your Glowiq experience.

If for any reason you’re not completely satisfied with your order, please review our return and refund policy below.

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✅ Returns

We accept returns within 15 days of delivery only if:

The product is unused and in its original packaging

There is a defect or damage upon arrival

You contact us first at glowiqskincare@gmail.com to request a return authorization

We do not accept returns for:

Used products

Change of mind

Sale or promotional items

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✅ Refunds

Once your return is received and inspected, we will notify you by email.

If approved, your refund will be processed to your original payment method within 5–10 business days.

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✅ Exchanges

We only replace items if they arrive defective or damaged.

Please contact us at glowiqskincare@gmail.com with photos of the product.

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✅ Late or missing refunds

If you haven’t received your refund yet:

1. Check your bank account again

2. Contact your credit card provider

3. Then contact us if needed

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✅ Shipping costs

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or was sent incorrectly.